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What is the return policy? Our goal is to ensure you received what you intended to order and are satisfied with what you received. If you are unsatisfied with your purchase, we would like to know about it. Before returning package you need to contact Columbia Scooters to receive Return Authorization Number (number to be placed on returning package). You can use phone number listed below or e-mail: info@columbiascooters.com Returns sent without an authorization are subject to a 15% restocking fee or refusal of the return. Returns on website merchandise are allowed within 14 days of sale and must be accompanied with a receipt or sales invoice. Bikes, batteries, tires, electrical components, helmets, special order items, or clearance and sale items are final, no returns, and no refunds. Any defective merchandise will be repaired/replaced if possible. We do not refund shipping. In case following conditions are not met Columbia Scooters reserves the right to charge 15% restocking fee or refuse the return. - The items must be returned for refund or exchange within 14 days of original purchase - Items and packaging must be received in new condition - The original manufacture's packaging must not be damaged - Packaging must include all original items, manuals etc. - Return Authorization Number must be clearly marked on the shipping box - Return package must include copy the original invoice or sale receipt - Shipping delays or issues are not the responsibility of Columbia Scooters and we will not except returns for this reason. Ship back returns to Columbia Scooters, 205 SE Martin Luther King Jr. Blvd., Portland, Oregon 97124. Attn: Returns dept. with the given Return Authorization Number. Include a copy of your invoice, a daytime phone number and a note clearly stating the action to be taken and what is wrong with the product. Please return items as they were delivered. Items returned without proper packaging, manuals, etc. will incur a 15% repackaging fee. We DO NOT refund postage or shipping charges. Please contact customer service with any questions. *Any qualifying returns are at the sole discretion of the Owner/Manager. Damaged Goods If UPS damages goods during shipment, save the item, the box and all packing material. Notify us and we will place a claim with UPS. UPS insures all shipments and so far has made good on them. You may have to allow a UPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We are willing to replace the product at the carrier's expense, in most cases. If you request that we use the US postal service, or FedEx and decline insurance to save on shipping cost, any adjustment for damage will be between you and the postal carrier. *Any damaged merchandise is at the sole discretion of the Owner/Manager to resolve accordingly. There is no guaranty or warranty on the replacement of damaged goods; however, we will do our best to clear it up. Canceling Website Orders We take pride in prompt shipping and most orders are shipped the morning following our receipt of the request. Orders received after 10am on Saturday will in most cases be shipped the following Tuesday. If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at info@columbiascooters.com Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost. Once orders are processed and your credit card has been charged, or a payment has been taken, they cannot be cancelled or changed in any way. However, you are welcome to place a second order for the items not on your previous purchase. Special orders for non-stock items may not be cancelled or changed once we order the items from our suppliers. *All in-store sales are final. There are no refunds and store credit may be given (but is not guaranteed) at the sole discretion of the Owner/Manager; case by case. Mail Order Address Columbia Scooters 205 SE Martin Luther King Jr. Blvd. Portland, Oregon 97124 (503) 872-8565 (800) 409-5885 info@columbiascooters.com |